Hair Quality
Q: How can I tell if the hair is 100% human hair and not synthetic or mixed?
A: 100% human hair has natural cuticles intact, feels soft and smooth, and can be styled with heat tools just like your own hair. You can also test it by burning a few strands — human hair will burn slowly with a smell similar to burning feathers, while synthetic hair melts and smells like plastic.
Q: What does “Remy” hair mean and why does it matter?
A: “Remy” hair means all the cuticles are aligned in the same direction from root to tip. This helps prevent tangling and ensures the hair remains smooth and manageable for a longer time. It is considered one of the highest grades of human hair.
Q: Will the hair shed or tangle easily?
A: High-quality human hair bundles are double wefted and reinforced to minimize shedding. If properly maintained — with gentle brushing, sulfate-free products, and regular moisturizing — the hair should not tangle or shed significantly.
Q: How long will the human hair last with proper care?
A: 100% virgin human hair can last from 6 months up to 1-2 years, depending on how well you care for it. Limit heat styling, use quality hair products, and always store it properly when not in use for extended longevity.
Q: Can I dye, bleach, or heat-style the hair?
A: Yes, real human hair can be dyed, bleached, curled, and straightened — just like your own natural hair. However, we recommend having chemical treatments done by a professional and always using a heat protectant when styling.
Human hair Order
Q: How do I place an order for human hair bundles on your website?
A: Choose the hair texture, length, and quantity you prefer, then click “Add to Cart.” Proceed to checkout, fill in your shipping details, and complete the payment. You’ll receive an order confirmation email once it’s successful.
Q: Will I receive a tracking number after placing my order?
A: Yes. Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.
You can use the tracking number on the following tracking links to find the tracking status.
Fedex: https://www.fedex.com/apps/fedextrack/
DHL: http://www.dhl.com/en/express/tracking.html
UPS: https://wwwapps.ups.com/WebTracking/track?loc=en_CN
Or
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance or click track order page for help.
First Time Order
For your security, please be aware that first-time order can only be delivered to the card holder’s billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Q: How long does it take to process and ship my order?
A: Processing usually takes 1–2 business days. Standard shipping takes 5–10 business days, while express shipping (if selected) usually arrives within 4–6 business days, depending on your country.
Q: What payment methods do you support?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Shop Pay, and other secure payment methods. All payments are processed through SSL-encrypted systems to ensure safety.
Q: Can I mix lengths or textures in one order?
A: Yes! You can mix different lengths and textures by adding them separately to your cart before checking out. Be sure to double-check your selections before payment.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping times and costs vary depending on your location and selected shipping method. Tracking will be provided once the order is shipped.
Q: What if I need to change my shipping address or order details?
A: Please contact us within 12 hours of placing your order. Once your order has been processed or shipped, we may not be able to make changes.
Q: Can I return or exchange the hair if I’m not satisfied?
A: Yes. We accept returns or exchanges of unused, unwashed, and unaltered hair within 15 days of delivery. Custom orders and worn products are non-refundable due to hygiene reasons.
Q: What if I received the wrong hair texture, length, or color?
A: Please contact us within 48 hours of receiving your order and provide clear photos. We’ll resolve the issue by arranging an exchange or partial refund, depending on the situation.
Q: Do you offer wholesale pricing or custom branding for larger orders?
A: Yes! If you’re looking to order in bulk or launch your own hair brand, we offer private label services, custom packaging, and discounted pricing. Contact us for more details.
Human hair Care
Q: How often should I wash my human hair bundles or wig?
A: We recommend washing human hair every 7–10 wears or whenever there’s product buildup. Over-washing can strip natural moisture, so be gentle and only wash as needed.
Why are my hair extensions shedding?
A: After the factory workers sew the hair pieces into a bundle, there might be a strand of hair that is not attached to the weft. So when you first comb or wash it, it will come out. that’s not shedding.Comb them out and it will be fine. The wefts are double drawn machine weft to prevent possible shedding.If you have to cut the weft to adjust the hair volume for your install, please make sure to seal the edges of the wefts to keep it from shedding. And never wash or comb the hair with too much strength, or it will break off.You’d better choose the round with wide-toothed comb. We don’t suggest comb the curly items.
We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding.
Q: What kind of shampoo and conditioner should I use?
A: Use sulfate-free, alcohol-free, and moisturizing shampoos and conditioners. Products designed for dry or color-treated hair work best to maintain softness and shine.
Q: Can I apply heat tools (flat iron, curling wand) on human hair?
A: Yes! Human hair can be heat-styled just like natural hair, but always use a heat protectant spray and avoid excessive high temperatures to prevent dryness or breakage.
Q: How do I prevent tangling and shedding?
A: Brush the hair gently starting from the ends to the roots using a wide-tooth comb or wig brush. Avoid sleeping or showering with wet hair, and always store it properly when not in use.
Q: Can I dye or bleach my human hair?
A: Yes, our 100% virgin human hair can be dyed or bleached. However, we recommend letting a professional colorist handle the process to avoid damage.
Q: How do I store my human hair bundles or wig properly?
A: Store your hair in a silk/satin bag or box, away from direct sunlight and moisture. Wigs should be placed on a wig stand or mannequin head to maintain shape.
Q: Can I swim or shower with human hair extensions or wigs?
A: It’s not recommended to swim or shower with them on. Chlorine and salt water can cause dryness and tangling. If you must swim, wear a swimming cap and wash the hair immediately after.
Q: Why does my human hair feel dry over time?
A: Unlike your natural scalp hair, human hair extensions/wigs don’t get natural oil from the scalp. To maintain moisture, use leave-in conditioner, serum, or argan oil regularly.
Q: How long does human hair last with proper care?
A: With proper care, high-quality virgin human hair can last from 6 months to over 1 year (or even longer), depending on how often it’s worn and how well it’s maintained.
Q: What daily maintenance routine do you recommend?
A: To keep your human hair looking its best, gently detangle it every morning and night using a wide-tooth comb or brush, apply a lightweight leave-in conditioner or serum to maintain moisture, and braid or wrap the hair before bed to prevent tangling. Avoid using heavy products that can cause buildup and weigh the hair down.